NEW CLIENT CONSULTATION
Before any services may begin, an in-home client consultation must be scheduled. We call this the “Meet & Greet.” This usually takes between 30 to 60 minutes. It is very important that we meet you and your pet(s) so that they have a chance to get to know us and are familiar with us before we enter your home while you are away. During this visit we will go over your pets routine and have you show us where you keep whats needed to care for them while you are away. We will also go over the services you’ll need, schedule them, go over the Policies, and pick up the house keys & possibly payment if you prefer to pay in advance or will need to pay with cash or check.
**Before this visit we will email you an invite to our online system where you will need to fill out yours and your pets profile, Emergency Contact, Vet, and Vaccine info. This is mandatory to have this filled out thoroughly prior to the Meet & Greet, no exceptions. We will Re-Schedule the Meet & Greet if the Profile is not filled out thoroughly. Brought to the Meet & Greet is a Vet Release Form, which allows us to legally have your pet treated at the vet if we can’t reach you in a worst case scenario. An Emergency Pet Guardianship Form will also need to be signed(this is done online when you log in to fill out the profile), which, also worst case scenario, tells us who to call to care for your pet in the event you don’t return.
MULTIPLE VACATION SITTERS
During the Meet & Greet you will Meet 2-3 Primary Sitters. In the event of injury, illness or emergency of your scheduled sitter, there are always 2+ people available to step in and care for your pet. Tampa Pet Sitters ensure you that your pets and your home are never left unattended. This also allows us great flexibility in our schedule to care for you pet at all times throughout the year and for last minute requests. In the event that we are extremely booked(Holidays & summer), we may have another Sitter temporarily step in to care for your pet. You will always be notified in advance and have the option to meet the Sitter in person before your services begin.
MULTIPLE WEEKLY DOG WALKERS
During the Meet & Greet you will Meet 2-3 Primary Dog Walkers. In the event of injury, illness or emergency of your scheduled Dog Walker, there are always 2+ people available to step in and care for your pet. Our Dog Walkers work together as a team for our Weekly clients. This allows us great flexibility in our schedule to visit multiple dogs in multiple neighborhoods throughout the busiest time in our day(10am-3pm), while allowing you a comfortable time frame for your pup to be visited.
SCHEDULING & RESERVATIONS / LAST MINUTE REQUESTS / OFFICE HOURS
SCHEDULING/RESERVATIONS – To access the Client Portal visit www.TPSlogin.com. New Clients will need to create a New Account OR contact us via phone or email and we will send you an invite to the client portal to create your account. Current clients just log in with the login details you were previously provided.
ALL Reservations & Requests MUST be made directly with the office via online scheduling in the client portal located @ www.TPSlogin.com. We will NOT accept schedule requests or changes via email, phone call, or text. It must be requested by the client through the client portal. If you’d like to call, email, or text to ask about a request in advance, that is fine. But you will be directed to put in the actual request through the client portal afterwards. Requests are approved and confirmed via the software within 24 hours. You will receive an email confirmation letting you know the visits are scheduled and confirmed along with your invoice. You may view your assigned Pet Sitter/Dog Walker for each visit by logging in to your account and viewing your schedule.
OFFICE HOURS:Monday – Friday from 9am-6pm and Saturday from 10am – 4pm. All requests will be handled within this time frame. Exceptions are: Clients who have services booked outside of this time frame (that are In Progress) will be assisted immediately. Clients requesting Last Minute or Emergency Services will be assisted Immediately. Any and ALL Emergencies are handled Immediately. For Emergencies – please contact management via phone or text ASAP.
**Reservations or scheduling changes are not to be scheduled with sitter directly. Sitter will ask you to schedule directly with the office via Client Portal to ensure accuracy and to have a back up plan in place in case of an emergency. If you have any issues with scheduling via the client portal, please contact the office via email, phone call, or text so that we can assist you.
*PLEASE NOTE – it is best to book in advance as the Holidays and Summer months fill up fast. Once the schedule is full to capacity we can not accept last minute reservations. Often, major Holidays are booked to capacity 2+ weeks in advance.
LAST MINUTE SCHEDULING & RESERVATIONS – Less than 24hrs in Advance(Current Client ONLY)
Last Minute Requests for services, made less than 24 hours in advance will be tended to ASAP and will be charged a Last Minute Surcharge. The Client Portal blocks requests made less than 12 hours in advance so for these requests, you will need to contact the office ASAP via phone call or text to be seen and handled immediately. We do not Guarantee availability for Last Minute Requests, however, we will do everything in our power to accommodate you.
**Reservations or scheduling changes are not to be scheduled with Sitter directly. Sitter will ask you to schedule directly with the office via Client Portal, Phone, or Email to ensure accuracy and to have a back up plan in place in case of an emergency.
WEEKLY DOG WALKING – SCHEDULE, PAYMENTS, CANCELLATIONS, CREDITS, & HOLIDAY SERVICES
ONGOING SCHEDULE & HOLIDAYS – Since Weekly Walks are a recurring service each week, these services are booked in advance on our schedule throughout the year and maintain first priority. There is no need for you to continually book these services each week. These services will remain fixed on our schedule unless otherwise notified. This means if you sign up for a 30min walk every Monday – Friday between 12pm-2pm, you will be scheduled ongoing every Monday – Friday, every week between 12pm-2pm until you notify us otherwise. The ONLY EXCLUSION to this is any Holiday that falls during the week such as: 4th of July, Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years Eve, and New Years Day. All weekly services are canceled for those days. If you need services on those days, you will need to request them via the client portal and they will be charged at the regular rate + Holiday Surcharge. We always send out a reminder email for these Holidays in advance to give you plenty of time to request services if needed.
PAYMENTS – All Weekly Dog Walking Clients are REQUIRED to have a credit card on file due to our Automated Invoice & Payment processing. No information is stored on our end and we have no access to see your payment information. Payments for Weekly Dog Walking are made each week on the Sunday morning prior to the weeks services and are charged automatically. Invoices for the upcoming week are sent 2+ days in advance to give you time to make changes before the invoice is charged.
**Checks , Cash, Venmo, Paypal, Ect. are not accepted for this service.
**If for some reason other payment arrangements are made OR there is an error in processing your card(which you will be notified immediately of), There will be 3 day grace period from the due date. However, any Invoices not paid by the 3rd day after the due date will be assessed a late fee of $10 per day until the week ends. Once that week ends, all services will be halted until payment is caught up. There will be no “running tabs.”
***Returned checks are subject to an additional $35 charge. Non-payment for ANY Services rendered will be sent to collections after 10-days of no contact.
CANCELLATIONS – Cancellations for the upcoming week must be put in prior to the due date on the invoice to avoid being charged for unused visits. This means, if you know in advance you will not be needing walks for the next week, the changes need to be made before Sunday so you are not charged for them. Otherwise, weekly charges will incur as normal and you will then fall under the following cancellation policy listed below.
CANCELLATIONS DURING WEEK – Cancellations for your walks DURING the week must be done by 9pm of the day prior to the walk you’d like to cancel in order to receive a full credit for that walk. Examples: You must cancel your Tuesday walk ON Monday by 9pm to receive a full credit for your Canceled Tuesday walk. If you cancel Tuesday’s walk after 9pm Monday, it will not be seen until the next day, and you will receive no credit. If you cancel Tuesdays walk on Tuesday, it will also receive no credit.
**PLEASE NOTE: ALL Cancellations MUST be done via the Client Portal. We will NOT accept cancellations via text, email, or phone call. All Cancellations via Client Portal immediately notify both Management and the scheduled Sitter. If you are having any issues with putting in a cancellation via the Client Portal, please contact the office immediately for assistance via phone call, text, or email.
CREDITS FOR CANCELLATIONS DURING WEEK– Credits are limited to 1x cancellation per week. Due to the highly discounted rate for weekly walks, Cancellations made outside of this policy receive no credit. Credits are automatically applied to the following weeks invoice unless otherwise requested. Credits can be applied towards any service, but you must notify the office immediately if you wish to not apply it towards the next weeks service. Any unused Weekly Walks Credits will Expire in 90 days
PET SITTING – PAYMENTS, CANCELLATIONS, CREDITS, & SCHEDULING
SCHEDULING – All Requests for Services MUST be booked using the online client portal scheduler. We will not accept requests made via phone call, text, or email. You may contact us via these methods in advance to discuss your requests. However, you will then be directed to put in your requests via the online scheduler. We are more than happy to assist with showing you how to do this correctly if you are having issues.
We ask that you put in your requests as far in advance as possible as we take requests on a first come, first serve basis. Once booked, Your requests will be confirmed via the Client Portal and you will be sent a confirmation email along with your Invoice. If there are any issues with your request, you will be notified immediately. Once services are confirmed, we decline other requests that would conflict with your already confirmed services. Because of that, there are no exceptions to our payment or cancellation policies.
PAYMENTS – Clients are REQUIRED to leave a credit card on file due to our Automated Invoice & Payment processing. No information is stored on our end and we have no access to see your payment information. However, if you are a new client, We will accept cash or check for your first booked service, to be paid in advance at the Meet & Greet. You will need to put a Credit Card on file for your next booked service. Invoices are sent right after your requests are confirmed. Payment for services are due 5 days before the first date of service. For Services booked less than 5 days in advance, payment is due immediately and those Invoices will Auto-Charge the following morning. Same-Day or Next-Day requests will be Auto-Charged immediately.
If for some reason there is an issue with your payment being charged, you will be notified immediately. There is a 3-day grace period to update your payment method. Payments not made within the grace period will result in a $10 per day late fee up until the first date of service. In the event of Non-payment, services will be immediately suspended until payment is made. We will not begin your services if payment is not made.
If you decide to extend your leave, additional payments for added visits will be invoiced and charged immediately for Clients with a Credit Card on file. For New Clients without a Credit Card on File, Invoices will be sent and Payments MUST be made within 2 days of your return. Non-payment for extended trips will result in a late fee of $10 per day up to 10 days and will be sent to collections immediately after the 10 day mark.
*Returned checks are subject to an additional $35 charge. Non-payment for ANY Services rendered will be sent to collections after 10-days of no contact.
CANCELLATIONS & CREDITS– PET SITTING – ALL Cancellations must be put in online via the Client Portal scheduler. Cancellations put in via the online scheduler immediately notify both Management and your scheduled Sitter. You may call, text, or email us about cancellations in advance. However, you will be directed to put in the actual cancellation via the Client Portal Scheduler afterwards. Many times we are forced to refuse clients due to unavailable time. During these instances we greatly appreciate your advanced notice of cancellation.
Cancellations must be put in at LEAST 5 days prior to the first scheduled visit (this is also the invoice due date). If services are canceled 5 days PRIOR to your first scheduled visit (Invoice due date), you will NOT be charged for the services canceled. If services are canceled LESS than 5 days prior to you first scheduled visit, Tampa Pet Sitters retains 50% of the deposit and the remainder will be issued as a credit. Credits will automatically be applied towards the next booked service. Unused Pet Sitting credits will expire in 6 months from date issued.
EARLY RETURN – If you decide to return early from a trip and cancel services, no credits will be issued.
Since we decline other reservations that coincide with yours, Tampa Pet Sitters upholds these Policies.
***PLEASE NOTE – When you arrive home, you will need to let the office know immediately, otherwise, we will continue to visit your pet. Any additional visits will be billed. You may contact us to let us know you returned safely via email or message in the Client Portal, Phone Call, or Text.
Weekend Surcharge – $3 per visit – applied to All Services, including Overnights, scheduled on Friday(After 6pm), Saturday(24hrs) or Sunday(24hrs)
Holiday Surcharge – $5 per visit – applied to All Services, except Overnights, on Holidays & Holiday Weekends starting Friday after 6pm (Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years Eve, and New Years Day ).
Overnight Holiday Surcharge – $10 per Overnight – applied to All Overnights on Holidays & Holiday Weekends starting Friday after 6pm (Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Years Eve, and New Years Day ).
Additional Pets Surcharges – We DO NOT charge for additional pets like most other companies. We charge by how long it will take us to complete the assignment. Please note: If you have multiple pets and/or very detailed instructions and you do not choose a long enough time frame, you will be charged extra if it takes us longer to complete the assignment. Please understand we do not live with your pets as you do daily, it can sometimes take us just a few more minutes to complete your pet care routine than it would take you. Especially if you are a new client or one we do not see often.
Last Minute Booking & Schedule Changes Surcharges –$10 per visit – applied for all service requests & changes made less than 24 hours in advance. If you request multiple days of services/schedule changes Last Minute, only the first day of services will have surcharges. The days outside of the 24-hour time frame for Last Minute will not be surcharged. Last Minute requests/schedule changes are not guaranteed, but we will do our best to accommodate.
***We can not always accept New Clients Last Minute. Due to the time needed to meet your pets before hand and get you set up in our client portal, we do not often accept new client requests with less than 72 hours advance notice. Of course, there are cases where we have been able to make it work. More often than not, we will need more time for New Clients.
PARKING POLICIES & SURCHARGES – CHANNELSIDE/DOWNTOWN/SOHO
All Channelside/Downtown/SoHo Residents agree to provide free guest parking for Sitters. In the event that Sitters are unable to find parking in/near your building and need to pay for parking(due to an event or overcrowded parking lots), you agree to cover those charges. All Channelside/Downtown/SoHo Residents will be required to leave a Credit Card on file at all times. You will be charged the exact amount paid for parking for each occurrence and provided a photo-copy receipt of the charges.
GASPARILLA PARKING – You must be able to provide a FREE & Safe from Towing Parking space for Sitters during any Gasparilla Festivities. If you are unable to do so and only have Street Parking to offer, we will be unable to service you during Gasparilla Events. The City of Tampa is extremely strict when it comes to parking during these events and we will not risk the financial strain and stress of having our vehicles towed.
EXTENDING YOUR TRIP/RETURNING EARLY
If you need to be out of town for longer than expected or must come home sooner than expected, please contact us via Client Portal, Phone Call, Text or Email to confirm unscheduled visits/canceling visits ASAP. We are very accommodating with these kinds of changes. However, if you do not receive confirmation from us within 8 hours, please use an additional method to contact us. Schedule changes are a priority we like to be on top of. We would hate to miss a message and have your pets care interrupted. Please see above Policies for “Cancellations & Credits – Pet Sitting” concerning payment for these changes.
LAST MINUTE SERVICES – NEW CLIENTS
We are happy to accept new clients on a last minute basis. However, please be aware, we still need to do a “Meet & Greet” and get you set up in our client portal. We kindly request that you give us at the very least a 72hr notice to make sure we have the availability to schedule the “Meet & Greet” and your service. If you can not give us at least a 72hr notice, we can not guarantee that we can accept a new client. We will not enter a home where we have not formerly met the pet. No matter how friendly you say they are. NO EXCEPTIONS.
KEYS & ACCESS POLICIES
KEYS – Two Options – Option 1 : You can supply Tampa Pet Sitters with 3x copies of your house key. We will keep all keys in our key safe when service is not needed. One key is given to a primary sitter and one to a secondary sitter during your service period. The 3rd stays in the safe and will only be used in case of emergency if a key is lost or both Sitters become unavailable due to unforeseen circumstances. All keys are kept track of via the client portals key logging system and checked out to each Sitter who uses it and back in when they are done. In the event that a key is damaged or lost, you will be notified immediately and asked for another copy.
Option 2: If you do not wish to give us multiple copies of a key to hand out to Sitters, you can give us 1x copy to keep in our safe for emergencies only and purchase a Realtor Lock Box to keep a second key on your property for us to access. These can be purchased online at Amazon or at your local Lowes/Home Depot. To save you a trip, you may also purchase one from us for a one-time fee of $25 and is yours to keep. Simply place a key inside, provide us with the access code in your client portal, and place the lock box in an easy to reach area so we may enter your home.
CODE ACCESS – HOUSE – If we need a code to access your HOUSE, you must provide that in the client portal. We will also require 1x key to any entry to be kept on file for emergency use if access code fails and we can not reach you to get to your pet.
**PLEASE NOTE: We will make every attempt to contact you and your emergency contacts in your profile should we have any issues with Keys or Code Access. However, if no one can be reached and we have to order the service of a locksmith to get to your pets to make sure they are taken care of, you will be responsible for the entire bill.
**NO EXCEPTIONS– We will NOT pick up or leave keys “under the mat” or the like, and we will NOT lock the keys in the house on the last day. Keys should be given to the sitter during the “Meet & Greet.” If we need to come pick up the key at a later time there will be a Key Pickup fee of $10 to cover gas and time. We suggest that you let Tampa Pet Sitters retain your key for future service. Many of our clients enjoy the comfort of knowing that if something (i.e., working late and you can’t get to the animals, iron or stove left on, etc.) does come up, your pet sitter has a key and will be more than happy to help you out in a pinch. Keys will remain locked securely in a safe at the Tampa Pet Sitters headquarters for safe keeping. If you would prefer to have the key returned after services, you may schedule a Key Drop Off or we can return by certified mail. For either method a $10 Key Return fee will be applied.
KEY FOB/CODE ACCESS /GATED COMMUNITIES/CALL BOXES/ECT.
CODE ACCESS COMMUNITIES/GATES/CALL BOXES – We require you to keep your code on file in your Client Portal Profile so that we may enter your community freely. If we need to use a Call Box to call you to let us in, we expect that you will do so within a reasonable time. We are happy to text you when we are on the way if this will help prepare you, please let us know before services begin if you wish to receive this text. If your Code fails to allow us to enter AND/OR we have trouble reaching you via the Call Box or by phone, we will wait to hear back from you until your visit time is over. Visit times may be shortened depending on length of wait time. Once that time is up, we must move on to the next visit during busy times. If we have to leave and then return at another time, you will be charged an additional visit. We will still need Key Access to the actual home via one of the 2x options above under our “Key & Access Policies – Keys.”
**PLEASE NOTE: We will make every attempt to contact you and your emergency contacts in your profile should we have any issues with Access Codes, Gates, or Call Boxes. Should those methods fail, we will contact the Office to your community. Any charges incurred from gaining access will be billed.
KEY FOB/CARD ACCESS – We ask that you provide us with at LEAST 1x Key Fob/Card to keep (2x is preferred) so that we may enter your community freely to access your home while you are away. We do understand that some communities are very strict with how many you may have. If you can not give us one to keep, and you can give us access via a Call Box or Code(see above Policy), you can leave your Key Fob/Card in your home for us to pick up at first service, use freely while you are gone, and leave in your home at the last service. If we can not gain access from you via a Call Box or Code(see above Policy), then you will need to arrange a Key Pickup & Drop Off. This means we will come pick up one of your key fobs/cards right before you leave so that we can use it freely while you are gone, then return it when you return. Key Pickup and/or Drop Off is a $10 fee(each) to cover gas, time, & mileage. We will not rely on access to your community via leasing office or following someone through the gate. We will still need Key Access to the actual home via one of the 2x options above under our “Key & Access Policies – Keys.”
VACCINATIONS– ALL pets should be up-to-date on vaccinations and proof submitted by the time of the “Meet & Greet.” Rabies Vaccinations are REQUIRED to be up to date and we must have the tag # on file in your Client Profile online before any service.
IDENTIFICATION – TAG OR MICROCHIP – It is highly recommended that ALL pets wear identification tags while in our care. However, only dogs are REQUIRED to have identification. This can be in the form of a physical tag attached to a collar/harness or written proof that an up-to date microchip is in place. Tampa Pet Sitters highly recommends you to microchip your pets and keep that information up to date.
ON/OFF LEASH & FENCED IN YARDS – All dogs are required to be walked on a leash at all times unless they are to be let out into a completely fenced in yard. The yard will be checked for escape points during the Meet & Greet. If the fence is deemed to be unsafe or has damage or holes the dogs can escape through, they will be kept on a leash while outside. All dogs with electronic fences are also required to be on leash in any open outside areas at all times. From experience we have learned that not all electric fences are created equal and some dogs pain threshold can allow them to cross that fence.
AGGRESSIVE PETS – If you are not completely sure that your pet will allow a pet sitter into your home while you are NOT there, then we absolutely will NOT accept the pet sitting assignment. Entering your home when you are away is a condition of our pet sitting service; attempting to care for a potentially aggressive dog puts the pet sitter and your dog at risk and does not allow us to fulfill our promise to you to care for your pets and home.
If you did not realize that your dog would be aggressive (growling, bearing teeth, nipping at Sitter’s hand while attempting to put on leash, etc), and we have already begun pet sitting, then we will do our best to finish our assignment as agreed. However, once your pet becomes aggressive, we do reserve the right to leave the home immediately and suspend service for both the Sitter and Dogs protection. Our ability to complete the assignment with the aggressive dog is up to the Sitters level of comfort in working with the aggressive dog. If we are unable to provide normal pet sitting duties due to your pet’s aggressiveness (walk your dog, get him or her outside to go potty), then regular fees and/or additional fees will apply if additional services and/or methods are needed. We cannot provide free or discounted visits for pet sitting if the dog’s aggressiveness prohibits us from performing our regular duties. If we are unable to complete the services due to your dogs aggressiveness, you will be notified immediately so that you can make an alternate plan for your pets care. If we can not reach you, we will contact your Emergency Contact listed in your Client Profile. Further, you will be responsible for your pet sitter’s medical fees should your dog bite or otherwise injure the sitter.
EXCESSIVE LEASH PULLING/REACTIVITY OR AGGRESSION ON LEASH– We understand that some dogs can get excited on leash and occasionally pull. We deal with this on a regular basis and are comfortable handling many sizes of dogs with many temperaments. However, if you have a very strong or large dog that pulls excessively on leash to the point of dragging the Sitter, this presents a very dangerous situation for both your dog and their Sitter. This also goes for Dogs that are Reactive on Leash seeing another dog or person and bark/pull excessively or display aggression. Your pets safety and the safety of our sitters is of the upmost importance to us. You will be notified immediately of any safety concerns regarding your dogs Pulling or Reactivity/Aggression and given options for us to continue services. For dogs that just Pull Excessively, that may be letting them out into your back yard OR we may ask that you purchase a front clip harness specifically made to lessen pulling. We are happy to provide you with a list of wonderful options for harnesses to make walking your heavy pulling dog safer. IF those methods do not help, we may ask that you enlist the help of a Trainer before we can continue to visit with your pet. Tampa Pet Sitters does offer Training for Obedience & Leash Skills and we use a Fear-Free approach using Positive Reinforcement methods. For Reactivity or Aggression on leash, we may only suggest letting your dog in the back yard as a new harness will not help. We will also refer you to a Trainer who specializes in Behavior Modification. We have several we work with that also use a Fear-Free approach. Unfortunately if your dog is extremely Reactive or becomes Aggressive on leash, we will not be able to walk them in public until those issues are resolved or managed. We are more than happy to work with you on these issues should they arise.
IMPROPER DOG WALKING EQUIPMENT – This also goes along with the above policies. Your dogs safety is our upmost priority. Improperly fit or worn collars or harnesses, and/or the use of retractable leashes can present a dangerous situation. The last thing we want to see is a dog slip loose from an improperly fit or worn collar or harness. We are happy to recommend safer products to use, and we reserve the right to use our own equipment(leashes, collars, harnesses) if necessary. We use a Fear-free approach to all handling of pets and will never recommend or use equipment such as choke chains, prong collars, ect.
** Tampa Pet Sitters reserves the right to refuse pet sitting care to any pet owner/animal for any reason.
SHARED PET VISITS W/ ANOTHER OWNER
Due to our insurance policy and other factors, Tampa Pet Sitters can not accept any shared pet sitting services with friends, family or neighbors pets without going through the proper process. If you need this service to be performed, each pet owner must have their own account with us with a pet profile for their pets with vet and vaccine information. They must also follow through with the same process of a “Meet & Greet” plus fill out all of the required paperwork(Vet Release Form, Emergency Pet Guardianship Form, and Contract.) If a Sitter arrives to your home and there is an unknown animal to be cared for on your property, we will contact you immediately and services will be suspended. Shared services will ONLY be allowed once the above is completed.
JOB SHARING WITH ANOTHER SITTER(NON-TPS EMPLOYED), FRIEND, NEIGHBOR, OR FAMILY
Due to our insurance policy and other factors, Tampa Pet Sitters does not agree to share any pet sitting duties with your friends, family, neighbors, or other Sitters. When your pet is in our care they are our sole responsibility. This becomes a huge liability for us as we have no control over the care you may receive from another person coming in your home. Furthermore, if you do choose to ignore this policy and have another person (friend/family member/neighbor/sitter) coming into the home while your pets are in our care, our responsibility is immediately waived the moment they step into your home. Should anything negative happen to your pet during this time, we do not assume responsibility. For example: If a Relative/Neighbor/Friend/Other Sitter stops by to feed and let the dog out and the dog escapes, is injured, or becomes ill while in our care, we will not be held responsible and you must take up compensation with your Relative/Neighbor/Friend/Other Sitter.
GUESTS STAYING IN YOUR HOME/OTHER WORKERS IN YOUR HOME
Tampa Pet Sitters reserves the right to politely decline to provide services if you have guests staying in your home or other workers in your home while you are gone. As mentioned in the above policy(JOB SHARING WITH ANOTHER SITTER(NON-TPS EMPLOYED), FRIEND, OR FAMILY), your pets safety and care is our top priority and we have no control over what another person entering your home may do. If we are providing your pet care services and you have guest staying in the home, or other workers in your home, our responsibility is waived the moment they enter the home. Should anything negative happen to your pet during this time, You will need to seek compensation with the other person allowed access in your home.
“EVERY OTHER DAY” PET SITTING
Can you come every other day for my pet? For safety reasons, we do not accept this type of scheduling for any animal. All service must be scheduled for at least 1x/day for Cats, Birds, and other small mammals, and 3x /day for dogs. This must be done in consecutive days, from your departure and arrival dates. This way if your pet gets stuck, becomes ill, your heating/cooling/air system breaks, or any other myriad of issues that can arise, Tampa Pet Sitters can come to your pets rescue in time.
HOUSEHOLD & PET SUPPLIES
We prefer that our clients leave enough pet & household supplies (i.e. food, litter, treats, medicine, cleaning supplies, ect.) for the entirety of their trip. However, we don’t mind “running to the store” if you don’t mind the additional charge for cost, time, and mileage. The most common supplies we request you leave out are: Food & Food/Water Bowls, Treats, Litter, Medications & Supplements, Leashes /Collars/Harness & ID Tags, Toys, Towels and/or Wipes for dirty feet & rainy days, Cleaning Supplies(please advise which products you prefer for what areas) such as cleaning sprays, paper towels, garbage bags, and a broom/vacuum/mop. Locations for these items will be discussed during the Meet & Greet.
**If you change the location of supplies, please update your Client Portal Profiles. Hidden leashes, insufficient litter, pet food, or even lack of paper towels create a hardship and waste of time. Supplies should always be easily accessible.
EMERGENCY CONTACT INFORMATION/ VET INFORMATION
It is required that you fill out all of the necessary Emergency Contact information & Vet Information in your Client Portal Profiles BEFORE the time of your Meet & Greet so that we can go over it during. If Emergency Contact or Vet Information is not given, we will refuse service. ALL Clients must have a reliable Emergency Contact & Vet listed on their profile before any services will be performed.
Oh, the beautiful state of Florida! While we are well equipped to deal with the elements and walk in all kinds of weather, On days where our ability to provide service is hindered by dangerous weather or driving conditions such as flooded roads, inability to see while driving, ect. Please keep in mind that we may need to adjust appointment times in order to compensate for travel time or waiting for the weather to clear. If the weather is extreme (hot, cold, stormy) we may shorten your Dogs walk to protect both Dog and Sitter. We will still visit with your pet for the allotted amount of time, However, this may have to be indoors. Please let us know if your pet has difficulty in any type of weather and would prefer that we spend time with your pet doing something other than an outdoor activity. In the event of a city declared emergency such as inclement weather, we reserve the right to cancel services during the declared emergency for the safety of our Sitters. You will always be notified of any schedule changes or cancellations immediately if needed.
PET SITTING – BEFORE YOU LEAVE
While we have the instructions in our Client Portal from the original consultation, things may have changed slightly from the previous visit. Please review your Client Portal Profiles before you leave and make any necessary adjustments or changes. Written notes are great, but are only viewed by the scheduled Sitter visiting the home. Management and your Back-up Sitters also need to be aware should anything change. Also, please advise us if there is alarm code or key changes before you leave. Make sure we have up-to-date Emergency Contact info and Vet info in the case we are unable to get into your home or if there are questions or issues that arise while you are away. Please leave food, medications, special treats, or other pet care & cleaning products where we can easily see them or a note in the profile on their location. And don’t forget towels or wipes for those wet doggy feet! It is Florida!